Need help with PayPerTap?
Use the PayPerTap contact page to ask about seller onboarding, verified order storefronts, WhatsApp handoff, product setup, or founder and media queries. PayPerTap currently helps Instagram and WhatsApp sellers receive an order before moving buyers to WhatsApp.
Need a store link for Instagram or WhatsApp?
Seller support
Questions about setting up a store, adding products, or using the WhatsApp handoff.
Press or founder contact
For founder profile, product context, partnerships, or media requests.
Product questions
Ask how the order model, storefront, and platform limits work.
What support questions can PayPerTap answer?
Start with the self-serve pages for the most common questions, or email when your question needs context.
How does Order work?
Learn how a seller shares links, a buyer places an order, an item is reserved, and remaining payment stays direct.
How it worksWho receives payment?
Review why PayPerTap charges the seller wallet for the order fee in the current model, and why sellers collect the remaining amount themselves.
PricingCan I use WhatsApp Business?
Yes. Official WhatsApp Business use cases include business messaging such as order confirmations. PayPerTap prepares handoff details rather than sending replies automatically.
Common support questions
Many seller and buyer questions are answered immediately here; email remains available when more context is needed.
How does the order work?
A buyer covers an order through PayPerTap for the selected product. That order records buyer and product details and reserves the item in the PayPerTap flow. In the current model, the seller wallet covers PayPerTap's platform per-order charge, not an advance remitted to the seller. Verified order feature. Pricing details.
Does PayPerTap process buyer payments?
No. PayPerTap does not provide payouts, advances, or split payments. PayPerTap charges the seller wallet as its platform per-order charge, while the seller collects customer payments directly from the buyer. Pricing details.
Do sellers need payout KYC in current model?
No. Sellers do not need payout KYC for PayPerTap in the current model, because PayPerTap does not settle seller payouts. Sellers remain responsible for any requirements connected with their own direct payment methods, business obligations, and delivery process. Terms of service.
Is PayPerTap a payment gateway?
No. PayPerTap is not a full payment gateway in current model. It handles the seller wallet verified order, order record, product reservation context, and WhatsApp handoff. It does not process the full product price or settle the seller's remaining amount. Pricing details.
How does WhatsApp handoff work?
WhatsApp handoff works by preparing a message after the order. The message gives the seller product and buyer context so the conversation can continue without restarting from scratch. The buyer opens WhatsApp and sends the prepared details to the seller. WhatsApp handoff feature.
Can sellers share direct product links?
Yes. Sellers can share direct product links in Instagram DMs, stories, bio links, WhatsApp chats, groups, status updates, or other permitted channels. Direct links help buyers review one item before placing the order and continuing to WhatsApp. Product links feature.
Does the product become reserved after Order?
Yes. Completing the order reserves the selected product in the PayPerTap order flow. The reservation gives the seller buyer and product context, but the seller still needs to confirm product accuracy, remaining payment, delivery, and final completion. Verified order feature.
Who handles returns and exchanges?
The seller handles returns and exchanges according to the seller's own product terms and policy. PayPerTap does not handle the full product payment or seller-managed remaining amount, so product-level return, exchange, and delivery issues are discussed with the seller. Refund and cancellation.
support@paypertap.in
Use email for support or product questions. The in-page contact form is not connected to a sending backend yet, so email is the current contact path.